Privacy Policy Cookies & T&Cs

Back to main page

This page includes our Privacy policy, information on Cookies and Terms and conditions:

Who we are

Our website address is:  our business name is Rachael Eccles Limited

Privacy policy: What personal data we collect and why we collect it

About Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Cookies for convenience:

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login cookies will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

External websites Cookies:

These websites may collect data about you, using cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Privacy Policy: How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Privacy Policy: What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

This will be used to process your order.  You may receive automated reminders about items left in the shopping cart but other than this you will not receive general promotional emails or other contact from us.


We accept payment Stripe and PayPal. Visa Debit, Visa Credit, Mastercard and American Express are accepted.


If you purchase an MP3 download and you are not happy with it, please contact us within 30 days of date of purchase for a full refund.  This guarantee is restricted to one order per customer.  This may be waived at our discretion for customers who have a significant order history of non-refunded purchases over 6 months or more.

If you purchase a self hypnosis CD and would like to return it, we will accept a return within 15 days if the item is sealed, intact and item unopened. Please send it back to us at: 19 Eve Gardens, Lincoln, LN4 1QU. Please obtain proof of postage. Custom made CD’s are non-refundable.


Customer Service Mon-Sat email: 10am-4pm

If you need to contact us by post please send correspondence to: 19 Eve Gardens Lincoln LN4 1QU

We are committed to safeguarding the privacy of our website visitors; this privacy policy sets out how we will treat your personal information.

(1) Privacy Policy: What information do we collect?

We may collect, store and use the following kinds of personal data: (a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type, referral source, length of visit and number of page views (b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (c) information that you provide to us for the purpose of registering with us including your name, company name if applicable, address, email address and telephone number. (d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including your name, company name if applicable, address, email address and telephone number. (e) any other information that you choose to send to us;

(2) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use both session ID cookies and persistent cookies. Session cookies expire when your browser is closed, and persistent cookies may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your password for forums or blogs so you do not have to sign in every time you visit those areas, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site. Persistent cookies will remain stored on your computer until the cookies are deleted, or until they reach a specified expiry date.

Advertisers Cookies:

We have no access to or administration abilities over any cookies that are used by any advertisers on our site.

Cookies for analytics:

We use Analytics services to analyze the use of this website. These services generate statistical and other information about website use by means of cookies, which are stored on users computers. The information generated relating to our website is used to create reports about the use of the website.

Payment provider Cookies

Our payment services providers PayPal (available at and Sage Pay ( may also send you cookies. (3) Using your personal data Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

(3) Privacy Policy: Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalizing the website;

(c) enable your use of the services available on the website;

(d) send to you goods purchased via the website, and supply to you services purchased via the website;

(e) send statements and invoices to you, and collect payments from you; All our website financial transactions are handled through our payment services providers, Sage Pay and PayPal. You should only provide your personal information to Sage Pay or PayPal after reviewing their privacy policies (available at or We will share information with Sage Pay or PayPal only to the extent necessary for the purposes of processing payments you make via our website. We do not store your financial details once the transaction is completed.

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(i) deal with enquiries and complaints made by or about you relating to the website; and

(j) We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(4) Privacy Policy: Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose information about you: (a) to the extent that we are required to do so by law; (b) in connection with any legal proceedings or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Privacy Policy: International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to other countries which do not have data protection laws equivalent to those in force in the European Economic Areas (EEA). In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. You expressly agree to such transfers of personal information.

6) Privacy Policy: Security of your personal data

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(9) Third party websites The website contains links to other websites. We are not responsible for the privacy policy, cookies or practices of third party websites.

Privacy Policy

(10) Updating information Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact If you have any questions about this privacy policy, cookies or our treatment of your personal data, please write to us by email to or by post to 19 Eve Gardens, Lincoln, LN4 1QU.

General Information:

If you have a general enquiry such as questions related to self hypnosis or about any of the products we offer you can easily get in touch by email or via the contact us form. If you are not exactly sure which titles to choose we can even help you with that.  You can either tell us in a message or you could complete the hypnosis questionnaire and we will get back to you with some recommendations within 2 or 3 days.

If you have a technical query such as if you are having difficulty accessing your download then please click here to visit the help centre where you will find technical support FAQ and much more.  You can always get in touch if you cant find the information you need.

Back to main page