HYPNOSIS DOWNLOADS HELP & TECHNICAL SUPPORT
Where is my download?
When you complete your purchase you are taken to a page with the link or links to the file/s you purchased. If you click these links you can download the files to your computer or laptop and then transfer to other devices as you wish. You will also receive an email with the links.
I can’t find the email with the download links?
If you missed the links during the purchasing process, and want to access and download them again, you can find the links in an email after purchase. Sometimes this email goes in the spam folder so check in there. If you continue to have problems or need technical support contact us and we will look into it for you and help in any way we can. If you want to ensure you receive emails from us then please add our email address to your contacts, it is: sales@rachaeleccles.com.
The link expired! Is that all I get?
No. The link is there to download the product you purchased. If you prefer to stream the audio then eventually the link will expire, but all you need to do is let us know your order number and we will happily reset it for you.
I lost the download, do I have to pay for it again to access it?
Definitely not. If you bought a download from us and you lose it, all you need to do is let us know the order number, as well as the titles you need to gain access to. We will also need your email address. Once we have this information we will then set up a replacement link for you to access the files again.
How do I get this audio file on my phone? AND Technical Support Downloading to iPhone
If it is an android phone then you should be able to plug your device into the computer using the USB cable and then drag and drop the audio files into the folder where you would normally place audio files or music. You should then be able to listen to the recordings on your phone. If you have an iPhone then it is a little different, please see the next item for technical support with that.
Hypnosis Downloads Help & Technical Support for iPhone Users
Downloading is slightly different with iPads and iPhones because they are set up NOT to actually download to the device. Instead it will attempt to play the file from its current location (called streaming). If you choose to listen this way then you may experience stopping and starting of playback and this is due to your phone using your connection to play the file. If your connection is slightly slow then it will cause the playback to stop intermittently.
Third Party Software for Apple Devices
To download to iPad or iPhone you will need to either initially download it onto a desktop computer or laptop and then transfer to other devices, or you can download something called “Dropbox” which is a cloud facility designed for iPads and iPhones and it is completely free.
How to set up Dropbox
So to set it up, get your iPad and sit at your desktop computer or laptop as you will need both to set this up. Follow these steps:
- Go to the Apps store on your iPad or phone and search for “Dropbox” click the little symbol to download to your phone.
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Once installed, click the app and sign up.
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It then offers to upload photos – press “skip” top right, when page changes press “connect to a computer” and also agree if you are near a computer.
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It asks you now to type in the website on your computer, do this in the address bar
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Now point your iPhone (or iPad) at the screen for the camera to pick up the info – get the image in the viewing box, the computer will now download the software installer.
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On the computer screen click “save file” and select where to save it (so you can find it easily)
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Click on the Dropbox installer to get it installing the software.
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Once installed click Dropbox on your computer to open or click the app on your iPad. Whatever files you add either via iPad/iPhone or on the computer will be mirrored on the other device.
That’s it! – Once this is installed the quick and easy way to get mp3s audios on your iPad or iPhone is to download to the computer add into drop box and you will find they are in the Dropbox on your iPad or iPhone too.
Hypnosis downloads Help – Getting the link via Whatsapp
Would you like us to send you the link/s to your download on Whatsapp? This is another solution for the iPhone issue of not allowing direct downloads. Once we send you the links you can play it on your phone. If this is something you would like please let us know the mobile number including country code and we will sort that out for you. You can even enter this info with a quick note when you place your order.
Note:
When playing via the link on whatsapp on your iPhone, if you need to pause the recording just swipe up from the bottom of the screen to open the controls – you will see the audio player at the top where you can pause/play as required.
Is your question not listed here?
Do you still need technical support? Are you still struggling and to access your hypnosis downloads help is available. Get in touch with us and we will do our best to help. Email us: sales@rachaeleccles.com or click here to go to the contact us form
