Contact Us & Helpful Info

Contact Us at Rachael Eccles Hypnosis Downloads

Do you have any questions about ordering guided meditation, mindfulness or self hypnosis downloads or CD’s? If so please do get in touch with us. Or, alternatively if you are requesting any information regarding our company, how we work, or about Rachael, then please check out our About Us page where you will find lots of information. a

How to Find the Product You are Looking For

As you will notice, we have a very big range of products on the website! You will probably be able to find something that is a good fit for you. However sometimes the vastness of the range can make choosing something more difficult! So if you are struggling to find the precise kind of product you are looking for you can try the following methods:

The Self Hypnosis and Meditation Shop

If you go to the main shop you will be able to search everything either by browsing through the categories or using the search box. The search facility works best with a single word or two at most.

The Full List of Pages & Products (sitemap)

There is also a sitemap where you will find a list of all the pages and products on our website. If you click any of these links it will take you to that particular page on the website.

Contact us

If you still cannot find what you want please do contact us as we will be happy to assist you. Our email address is: sales@rachaeleccles.com. We aim to answer emails within 48 hours where possible.

Do You Need Technical Support with Hypnosis Downloads?

technical support with downloads

Are you looking for some help with accessing or saving your download links? Or perhaps you just want to transfer them to other devices, such as to your smartphone, laptop or an Apple device. Sometimes it is especially tricky to transfer downloaded files to Apple devices such as iPhones and iPads as they work differently with downloads.  However, you will find in our technical help area that we answer a lot of these questions. You will probably find the information you need, so before you contact us for help Click here to go to the technical help area.

Shipping & Delivery Policy

Meditation & Hypnosis downloads are delivered automatically via email. When you place your order, as soon as payment is processed your email with the link/s is automatically sent to the email address you entered when placing the order. So check the order confirmation email and you should find that the link to the downloads is there. If you do not see the email then please check in your spam folder, as it may land in there.

If you have not received your download link within half an hour or so, please contact us and we will check into it for you. If you are not sure how to download the MP3 file from the link please see our technical support page. It explains how to download onto an iPad or iPhone as well as other devices. Most technical questions are answered there. Contact us though if you still need assistance.

We ship our CDs worldwide, they are dispatched within 48 hours of purchase usually within 24 hours in fact. The postal service we use is Royal Mail standard 1st or 2nd class in the UK and standard Royal Mail Airmail when shipping worldwide. If you pay for premium shipping your item will go tracked and signed.

How long will Delivery take?

If you are in the UK and you choose standard shipping your package will usually arrive within 2 – 5 working days. Need it faster? Choose the “fast track” postal option if you want it quicker and we will ship your package first class the same day (Mon – Fri) if your order is completed before 1 pm.

If you are purchasing from outside of the UK and you choose “standard airmail” your package will usually arrive within about 5 – 12 business days. However, if you want your item to arrive more quickly you should choose the tracked option, as this will usually take 5 – 7 working days. Please bear in mind that these are estimated delivery times, they are not guaranteed.

If you want your product fast please purchase the instant download instead. If you are new to downloads you will find a helpful beginners guide on how to download here. It is worth learning how to purchase and use downloads because you can get started using the product straight away rather than waiting several days. In addition of course the downloads are cheaper to purchase.

Follow us Now on Social Media

You can find us on Pinterest, YouTube, Twitter Instagram and Facebook. We post on Facebook and Twitter whenever we launch a discount voucher, coupon or any other offer. We also post an update whenever we add a new product to our collection. So if you are interested in hearing about any of our special offers, discount coupons, free hypnosis downloads and news, please follow us on Facebook or Twitter to keep up to date. Click here to go to our social media page where you will find all the links. Any problems Contact us at sales@rachaeleccles.com.

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Payment Processing information

You can be sure that it is safe and secure to shop on our website. We have three secure payment processing options for you to choose from, these are Stripe, SagePay (opayo) and PayPal (including PayPal credit).

Hypnosis Downloads Shop Secure Payment Processing

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